Cala Urban Studio Illusion Eye Defining Set

What should I do if I have an issue with my product after the return period?

Prettyclick Cosmetics will not accept the return after the return period, No Exceptions.

Can I exchange a product?

Yes if the product is sealed and unused, within 7 days of purchase, you may exchange. No cash refunds will be made once the product is sold. However, exchange of products will not be accepted under the following conditions: 

* If request is initiated after 7 business days of order delivered.
* If the product is used or altered.
* If the product is damaged due to misuse/overuse by the customer.
* If product was bought during SALE or OFFER.

Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement for any individual item as long as it sealed and unused and return within 7 days of a purchase. The cash shall not be refunded.

Do I have to go to same store or return or exchange?
No, you may go at any of our location for return and exchange.

I have received a damaged /defective /wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund if you report the problem a same day with a picture.

I ordered a wrong item. Can I return it?
As long as it is sealed and unused you may return. If the seal is opened then you will not be able to return. 

What should I do if I have an issue with my product after the return period?
Prettyclick Cosmetics will not accept the return after the return period, No Exceptions.