DUE TO COVED19 WE ARE NOT DELIVERING ANY ORDERS RIGHT NOW, WE ARE JUST TAKING ORDERS FROM THE WEBSITE.WE WILL KEEP YOU UPDATED
What type of payment do you accept?
We Accept cash, Esewa , Phone pay and credit card and Debit card and bank deposit.
We also accept Cash on Delivery
for courier service , we must require payment before we ship your order.
When will my order arrive after I make a payment
In most cases we ship your product within 24 hours of receiving a payment.
Delivery time depends on your location.It usually take from 2- 4 days.
Please call us at 014494020 for approximate delivery time.
Do you do home delivery
yes we do in Kathmandu and Lalitpur and bhaktapur area. We also do courier all over Nepal
What is your delivery charges
we do not charge for delivery inside ringroad for orders of Rs 1500 or more. We charge Rs 100 for orders less than Rs 1500
Delivery charge is nothing but the shipping fee which is applicable only on orders with a total value less than Rs 1500. This is to cover for our logistics cost to ensure that products are delivered at your doorstep in the best and safest way possible
What should I do if I have an issue with my product after the return period?
Prettyclick Cosmetics will not accept the return after the return period, No Exceptions
Can I exchange a product?
- Yes if the item is sealed and within 7 days of purchase, you may exchange.
- Can I Return an item I bought it from you
Yes, you can return as long as it is sealed and within 7 day of purchase Returns will not be accepted under the following conditions: If request is initiated after 7 business days of order delivery Product is used or altered Product is damaged due to misuse/overuse by the customer.
- Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item as long as it sealed is not opened and return within 7 days of a purchase.
- Do I have to go to same store or return or exchange?
No, you may go at any of our location for return and exchange.
- I have received a damaged /defective /wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund if you report the problem a same day with a picture.
- I ordered a wrong item. Can I return it?
As long as it is not opened and sealed you may return. If the seal is opened then you will not be able to return.
- What should I do if I have an issue with my product after the return period?
Prettyclick Cosmetics will not accept the return after the return period, No Exceptions
